This is based on actual occurrences.
1 Educate. You are pompous and arrogant and your customer is so beneath you in standing that you take it up on yourself to tell them this in a poorly cloaked way and sometimes in a direct way.
Dont belittle your customers they are the ones that actually put food on your table.
2. Blaming your customer. When taking a call that has an angry customer on the other end don’t blame the fault on them it will make the situation ugly.
3. Responsibility. When faults occurs with your product don’t shrug this off and ignore it. that would be the worst way to handle it. Dont let the customer hit the wall and get that bloody head. You are the one who sold it you will have to fix it not the customer.
4. Ignoring customers. Dont continue to talk to you college about the fun you had over the weekend when there are customers waiting for your help. If the customers call for attention and you acknowledge this with a “ill be with you shortly” and then continue the conversation with the said college you don’t have any customer to worry about anymore.
When standing behind a counter don’t read or fiddle with papers and avoid customers. Customers will then leave.
5. Knowing best. When a customer says something don’t tell them they are wrong. Sometimes they are but it’s not your job to point this out. if it’s about your product service then do so in a nice and smooth manner.
6.But but but. Interrupting customers when they have the word is just as bad in social conversations as in business presentations. If you have something to say then do so after the other has finished talking.
7. Deliver an inferior product / service. If you have been truthful about the condition of your product / service you have no problem, but if you told the customer ” I can deliver 20 booked meetings within 2 weeks” and you deliver 5 after 3 months you will have failed.
8. Lie your teeth out. For the most of the time the customer will actually belive you since they don’t have a referent point about you or what you say and so has no reason to doubt you. But when you are caught…… When in loss for a good answer change the subject after explaining that you will make sure to get the info wanted.
9. Talk down your opposition. This happens a lot im afraid. When in loss for good points to sell your own product service then don’t stand there and start talking trash about your competitor, rival or whatever. This will only deteriorate you and your product/ services value and makes the customer think hard about doing business with you at all since you will with 100% certainty talk the same BS about them when opportunity arise.
10 Flirt. Dont do it please. If the customer flirts with you (happens) that’s ok but you should never ever initiate it. period. Having your girlfriend looked over and then hit up on by the salesman in a store is not exactly good for your business. Sitting in a closed room with a person in front of you and you start flirting can be very intimidating or awkward for him/ her and if you fail with this how on earth will you rescue the deal?.
- Excellent Customer Service does exist (killerteacup.wordpress.com)
- Educate All Your Employees to be Brand Ambassadors (themarlincompany.com)
- 10 Common Sales Mistakes to Avoid (inc.com)
- How to improve your business’s customer care (premierlinedirect.co.uk)
- Customer Service – The Right Way to Treat Your Customers (boldstate.com)
- The Dos and Don’ts of Handling Customer Complaints (ereleases.com)
- Customer Service: Before and After (themarlincompany.com)